What are your Store Hours?
We're available 8am-5pm Monday thru Friday. There is also an automated phone system active 24 hours a day. Leave your name and number and a brief description of how we can help you, and we'll return your call.
 
Some sites do not take phone calls. They say it enables them to keep their prices low. I have to e-mail them with questions, and then it takes 2-3 days to get an answer. What is your Phone Policy?
This is one of the major differences between us and some of the other parts sites. We do not make you choose between customer service and price. We realize that sometimes you need answers right away. Feel free to call us anytime (at the numbers listed below), and we'll be happy to talk with you. Whether you e-mail us or phone us, you will always pay the same low price and receive the same great service.
 
What is a "VIN#" and where do I find it?
VIN is short for "Vehicle Identification Number". It is generally 17 digits long and can be found on a metal plate on the top of the dash pad on the drivers side of the vehicle, visible from the outside of the vehicle through the windshield. It is also found on your Vehicle Title, Registration and Insurance Documentation.
 
Why do you need my Vin#?
The Vin# is necessary in identifying the correct parts for a particular vehicle. With the Vin#, we can identify each and every Production Option for all vehicles produced beginning with the 1990 model year.

Do you sell genuine OEM parts?
All parts are guaranteed to be new and factory original. These are the same parts you would purchase from the dealer.
 
Do you have my part in stock?
In addition to our on-hand inventory, we work with a network of hundreds of parts warehouses across the country enabling us to fill and ship orders within 24 hours. In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to find one for you as quickly as possible.
 
Can I add to my order after it has been placed?
Yes, you can add to an order up until the time it is shipped and no longer in our possession.
 
Can I cancel an order after it has been placed?
Yes, you can cancel any order or part of any order up until the time it is shipped and no longer in our possession.
 
How long before my order ships?
In stock orders ship within 24 hours.
 
Do you ship outside the United States?
No. At this time we ship only within the United States.
 
Which credit cards do you accept?
We accept Visa, American Express and Discover. We are not able to accept non US funded credit cards. Credit cards with non-US billing addresses will be accepted.

What is your shipping policy?
The online parts catalog does not reflect the availibility or stocking status of parts. There can be discrepanicies in part numbers and accuracy of data and prices due to monthly manufacturer's updates. In such cases you will be notified via e-mail or telephone before any charges are incurred. Please allow 24-48 hours for order processing. Most in-stock orders ship same day. Non-stocking orders will require additional processing time. You will be notified if an item is out of stock or on backorder. Freight charges are for one-way only.
 
What method of shipping do you use?
Our preferred method of shipping is UPS. On large or oversized packages we use Fed Ex or an LTL carrier to keep prices down.
 
What if I need my part faster?
Urgent orders can be shipped 2nd day or Next Day air, depending on availibility of the product. Please call or email for a price quote on urgent deliveries.
 
What is your return policy?
We understand that sometimes, for whatever reason, the part you needed yesterday, is no longer needed today. So for that reason, we are happy to accept your return and offer credit for the part. We just ask for a couple of courtesies:

1. Parts must be resaleable and in their original packaging. You have 10 days after receiving the item to process a return.
2. We sell only new parts, therefore we cannot accept parts that have been installed, used or damaged and we cannot offer refunds on electrical parts that have been opened.
3. Original and return shipping charges are not refundable unless there was an error made on our part in which case we will arrange the return freight for you.

For all parts that you would like to return, please contact our customer service department for return authorization before returning any merchandise.

Please enclose a copy of your invoice. We do reserve the right to refuse return of parts that do not meet the above criteria or charge a 15% restocking fee. Refunds typically take 1-2 weeks to be issued and all refunds will be issued in the same form that you paid (ie. credit card payments will receive credit to the same card used to place the order).

Damaged Items: The carrier is responsible for all items damaged during shipping. If you receive a damaged part, please contact us immediately so that we may notify the shipping company of the damage. ALL PACKAGING MUST BE RETAINED FOR INSPECTION BY OUR SHIPPER. Failure to comply will result in any and all claims being denied.
 
What did we leave out?
As hard as we've tried to cover everything, I'm sure there is plenty we've left out. If there is something you need and don't see it here, just ask. We're always just a click away. We look forward to hearing from you.